Caller Authentication
Heightened government regulations, increasing identify fraud rates, and the need to differentiate from the competition, are driving voice channel-centric industries to strengthen the security of customer information. The Federal Financial Institutions Examination Council (FFIEC) and the Health Insurance Portability and Accountability Act (HIPAA) have defined specific consumer privacy guidelines and requirements for the financial and healthcare industries.
As a result, companies in these sectors are increasingly turning to voice authentication – the use of biometric characteristics of a caller’s voice to validate identity. Voice authentication provides an additional layer of security with the right balance between increased protection and customer convenience, without being overly burdensome to their business requirements. The end result is a multi-factor security solution that provides both maximum protection and an excellent customer experience.
Intervoice is leading the industry in providing both voice authentication products and services to our clients. To help you develop and deploy voice authentication applications that deliver maximum value, our Global Consulting Services (GCS) team created the Voice Authentication Technology Practice. The purpose of the Voice Authentication Practice is to help you design, deploy and fine-tune the best voice authentication application for your unique set of business requirements. The Intervoice technology underlying our voice authentication applications is mature and highly reliable, and our GCS team can help you apply this technology to best suit your unique requirements to deliver maximum value.