Curriculum

IP Contact Center Workflow Builder Overview and Design

Audience

This course is intended for programmers who will build and manage workflows on the IP Contact Center system. No prerequisites are needed.

Description

This course is intended for personnel who will manage the IP Contact Center system. The course the design, development, and maintenance of IP Contact Workflows. Both immediate and deferred workflows will be developed. The course is activity-driven with students building and testing several workflows.

Prerequisites

None.

Objectives

  • Review the IP Contact Center system and its architecture.
  • Examine the functionality and operation of the Workflow Builder.
  • Review how to design a call flow.
  • Build a voice workflow.
  • Build an immediate email workflow
  • Build a deferred email workflow.                       
  • Design, build, and test a workflow to solve a business case.

Duration
2 days (9:00 a.m. - 5:00 p.m.)

Tuition
$1,200.00 per person

Intervoice Learning Center Locations

  • CA - Mountain View
  • TX - Dallas
  • FL - Orlando
  • UK - Manchester
Register for this course
09/18/08 - 09/20/08 TX - Dallas 8 positions available Select Course
11/12/08 - 11/14/08 TX - Dallas 11 positions available Select Course