Financial Institutions

ABN AMRO (85 KB)
In order to ensure that their customers were getting the highest level of support possible, ABN AMRO decided to implement a self-service system that would allow clients to access their mortgage loan information whenever they needed to regardless of time or day of the week.
American Savings Bank (435 KB)
Speech-enabled IVR: After investigating how the existing Intervoice system was working for its customers, American Savings Bank in Hawaii realized that speech had the potential to not only extend their self service offering but also to increase caller satisfaction -- all while communicating with Hawaiian dialects and Asian and Polynesian accents.
Compass Bank (29 KB)
Reduced operator call costs by 60 percent. Historically, Compass Bank employed several operators to assist employees and customers call its headquarters to find the right employee or department. The new voice-enable auto attendant has reduced operator call costs by 60 percent. "By reducing operator call costs using our auto-attendant, we expect a return on our investment in just over a year," and "Adding voice-enabled solutions means we can offer more options or channels of doing business to our customers," said Robert Milford, VP Technology & Systems for Compass Bank.
Canadian Imperial Bank of Commerce (125 KB)
Speech-enabled IVR: Third largest bank in Canada, Canadian Imperial Bank of Commerce, implements new services with a speech recognition system from Intervoice.
Manulife Financial (58 KB)
Speech-enabled IVR: Manulife Financial implements Intervoice speech recognition system for increased cost-effectiveness and added customer convenience.
Premier Bankcard (57 KB)
Leading credit card provider handles 78 percent of calls with automated voice self-service system, credits Intervoice for success.
Tuition Management Systems (90 KB)
Tuition Management Services needed to delivering a consistent level of service and access across phone, e-mail, and web without dramatically increasing fixed costs. By migrating from an ACD to the IP-based Intervoice Contact Center, they were able to provide a better customer experience through consistent delivery of education payment solutions across multiple channels, with phone, e-mail, and chat contacts in a single queue with a single agent interface.