Healthcare Demos
Agent Information
Internal data regarding client claim and payment status can assist agents stay
up to date, mobile, and able to provide attentive service. This increase in productivity
creates quantifiable ROI in reduced time handling incoming calls and allowing
mobile access to information.
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Agent
Information (Sound clip approximately 4124 KB) |
Member Inquiries
Member inquiries involve a number of structured and routine interactions. Because
a speech interface allows even greater levels of automation than traditional
DTMF (touchtone) IVR, automating this self-directed activity saves time, money,
and trouble, and automates record keeping. This creates quantifiable ROI in reduced
agent time handling such calls.
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Member
Inquiries (Sound clip approximately 5175 KB) |
Order ID Card
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Order
Id Card (Sound clip approximately 2692 KB) |
Check Member Eligibility
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Check
Member Eligibility (Sound clip approximately 4310 KB) |
Non-Member Inquiries
Enrollment and sales inquiries often involve inquiries regarding rates and benefits,
and provider access - all functions easily automated. Callers receive the information
they require anytime, from anywhere, without the wait associated with interacting
with a live agent. Additionally, agents can be redeployed as inside sales, as
after receiving automated data, callers can be routed to a sales associate for
account sign-up or other specialized requirements.
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Non-Member
Inquiries (Sound clip approximately 6390 KB) |
Providers
Healthcare providers often require quick access to data to assure coverage and
determine co-pays. This routine and structured inquiry can be automated with
speech to more quickly and accurately access data, speeding the services rendered
for the patient. This improves overall member satisfaction.
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Providers (Sound clip approximately 4663 KB) |
Check Provider Eligibility
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Check
Provider Eligibility (Sound clip approximately 3680 KB) |
Provider Claim Status
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Provider
Claim Status (Sound clip approximately 2034 KB) |
Find Doctor
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Find
Doctor (Sound clip approximately 1537 KB) |
Store (Pharmacy) Locator
Retrieving ordered prescriptions, particularly when out of town, can be a daunting
task. Automated with speech to more quickly and accurately access location data,
providing this service improves overall customer satisfaction. This application
is also available as a packaged application for developers.
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Store
Locator (Sound clip approximately 1517 KB) |
Prescription Refill
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Find
Prescription Refill (Sound clip approximately 2056 KB) |
Prescription Order Status
Retrieving order status is increasingly commonplace and a customer expectation.
Providing this service improves overall customer satisfaction. Automated with
speech to more easily access shipping information from a proprietary or third
party database, this customer expectation can be provided from anywhere, using
the most natural of interfaces - speech.
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Prescription
Order Status (Sound clip approximately 2056 KB) |
Appointment Notification
Appointment confirmations are a routine task easily automated with a quick ROI.
This type of application speeds services rendered for the patient and improves
the ability of the physician's office to better manage their office hour appointments.
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Appointment
Status (Sound clip approximately 1498 KB) |
Appointment Setting
Appointments can be automated with speech to more quickly and accurately schedule
appointments; this speeds services rendered for the patient and improves overall
customer satisfaction.
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Appointment
Setting (Sound clip approximately 1498 KB) |