Intervoice In the News
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Litton Loan Servicing improves customer service with Intervoice Voice Portal Speech recognition options simplify call flow and accommodate application growth. March 6, 2008 |
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The Successful Evolution to IMS: Are You Ready? February 1, 2008 |
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Speech Technologies Vital to Self-Service Options Speech Technologies Feature Article January 14, 2008 |
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Destination CRM - Listen Up! Just because your customers are calling in to an automated response line doesn't mean your script is automatically going to work. Designing a truly interactive conversation is anything but simple. January 1, 2008 |
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Destination CRM - Speak Up! 11 strategies to ensure that you're hearing your customers loud and clear. December 1, 2007 |
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Intervoice's Media Exchange with HomeZone and its IMS Vision Speech Technologies Feature Article November 30, 2007 |
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The Future As Seen Through Technology The Talking Phone November 5, 2007 |
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Speech Takes the Pain out of Jury Duty Jury Systems, a provider of jury management systems for courts around the country, added interactive voice response (IVR) capabilities to its JURY+ Next Generation suite of products. Jury Systems is branding the IVR product as the Jury+ Voice solution. October 5, 2007 |
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Speech Strategy News: VUI - The Next Generation In this guest column, we ask designers skilled in creating Voice User Interface to highlight a particular aspect of VUI design inspired by actual deployments. In this issue, Dave Pelland, Catherine Zhu, and Julie Underdahl, Intervoice, address the opportunity created by the multimodal capabilities of wireless devices. October 1, 2007 |
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The Elements of Style The success of a Voice User Interface (VUI) hinges on its ability to guide the caller step by step into eliciting responses that will enable the system to help solve a problem. October 1, 2007 |
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Speech Strategy News: Interview with Ken Goldberg, Intervoice Planning unified services platform and broader contact center product line August 20, 2007 |
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Contact Center ID Verification Growing More Complex, Costly Even if not mandated by law, some contact centers are leaning toward stricter caller identification standards, said Ron Settele, product marketing manager for Intervoice. "We are finding the preferred solution is to not have the agent manage verification but to do it automatically. That way, it takes social engineering cons out of the equation." August 2, 2007 |
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Transforming The IVR With Speech Technology As we all know from personal experience, in the early days, there was touch-tone IVR. And let's face it — it wasn't very good. Oh, it served a purpose. As a front-end to incoming calls, at its most basic function, it could separate types of calls and least head them off into the correct general direction, eliminating the expense of hiring people to listen to long-winded caller explanations and make judgments about where to route incoming calls. July 1, 2007 |
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UC Strategies: Intervoice’s UC Breakthrough For Multimodal Self-service Applications Art Rosenberg discusses Intervoice’s UC breakthrough for multimodal self-service applications with Ken Goldberg, Intervoice’s Senior Vice President of Corporate Development & Strategy May 22, 2007 |
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Why Mobility Will Change Telephony The user perspectives on presence, call handling and service. "... Just as I was writing this piece, I received the big announcement from Intervoice launching the first commercially available product for developing self-service "UC" applications, based on the new W3C language standard, State Chart XML (SCXML), destined to replace CCXML as a call control language for VoiceXML. The announcement of Intervoice's "Media Exchange" is the opening industry volley in transitioning telephone self-services to the UC world of more personalized and dynamic multimodal business applications and "click-to-contact live assistance..." "... the news from Intervoice is most promising for the coming world of consumer mobile communications." April 5, 2007 |
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Gartner Eyes IVR and EVP Vendors A detailed piece about the Gartner Magic Quadrant findings noting Intervoice as one of the leaders in the IVR and Enterprise Voice Portals market. February 14, 2007 |
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Speech Technology in 2007 TMC.net Speech Technologies Feature Article January 3, 2007 |
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Managed Services Journal The Secrets of Successful Outsourcing January 1, 2007 |
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Moving Beyond Cost Savings Hot Topic Customer Service: IP-enabled contact centers are moving beyond cost-cutting measures and are poised to build real customer value. December 1, 2006 |
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The New World of Sophistication From mashups and analytics to melanges and intimacy, in the coming year CRM's evolving opposable thumbs will add dexterity to business processes. December 1, 2006 |
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New Automated Customer Service Tool from Intervoice Speech-enabled options give financial institutions a leading competitive edge. November 20, 2006 |
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Intervoice Offers Something to Bank On Revving up security in banking transactions means speech companies need to offer blended self-service options. November 17, 2006 |
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Speech Technology Magazine The First 100 Days of Deployment: How to Tune Your Speech Self-Service System on the Fly. Andrea Holko, Senior Vice President of Global Consulting at Intervoice. November 9, 2006 |
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Speech Technology Magazine Innovative Research in the Labs Part V: Intervoice Center for Conversational Technology at the University of Texas at Dallas November 9, 2006 |
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Y Me Members of Generation Y were the first to mature in a media-saturated, tech-savvy world--here's how to blow past the buzz and get the brand into their brains. November 1, 2006 |
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Excerpt from Business Communications Review: IP Contact Centers Go Beyond The Basics Intervoice Corporation is named Most Innovative November 1, 2006 |
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Call Center Times IP-enabled Contact Routing Applications Bridge the Gap Between CRM and the Contact Center October 1, 2006 |
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Speech Technology Magazine Natural Language Processing: The Next Steps September 13, 2006 |
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Call Center Times Humana Case Study - Page 11 September 11, 2006 |
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Baseline Magazine EchoStar: Talk to the Robot August 7, 2006 |
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TMC.net Automates Field Service Operations Together with Datria August 7, 2006 |
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SDA Asia Magazine SmarTone-Vodafone to Use Intervoice Media Exchange August 7, 2006 |
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American Executive Innovating, rather than reacting, is how Intervoice made it to the top August 1, 2006 |
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TMCnet - Internet Telephony Intervoice Improves Customer Service for Credit Card Provider July 19, 2006 |
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China Tech News SmarTone - Vodafone Expands Voice Portal July 13, 2006 |
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Speech Technology Magazine From Harmless Threat to Industry Competition in 14 Weeks: Amateur Designers Leave the Experts Speechless. July 4, 2006 |
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Destination CRM Intervoice Serves Up Services. Its Global Services initiative includes an offering aimed at creating a more exact experience and another focused on consistency across channels. June 28, 2006 |
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Bob Ritchey, President & CEO of Intervoice, Presides Over the Market Close Bob Ritchey, President and CEO of Intervoice Inc., rings the NASDAQ Stock Market closing bell at NASDAQ's MarketSite in New York City. June 27, 2006 |