IP Contact Center - Training Package
IP Contact Center is the next-generation in self-service applications with live agent assistance to provide the greatest flexibility and features when responding to customers' contacts by phone, e-mail, fax, or the Web.
Training courses associated with IP Contact Center are:
- IP Contact Center Workflow Builder Overview and Design | This course is intended for programmers who will build and manage workflows on the IP Contact Center system. No prerequisites are needed.
- IP Contact Center Administration | This course is intended for personnel who will manage users and resources on the IP Contact Center system. No prerequisites are needed.