Press Room

FireSky Chooses Convergys to Drive Relationship Management and Improve Gaming Experience

(Cincinnati and Phoenix; November 6, 2008) - - Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced today that FireSky, a new video game publisher dedicated to improving how gamers play together online, has signed a new contract for Convergys’ industry-leading Relationship Management Solutions.

Convergys will provide online-gaming consumers of the soon-to-be-released Stargate Worlds massively multiplayer online role-playing game (MMORPG) with state-of-the-art inbound customer support services.  Convergys’ dedicated contact center agents will initially provide customer support to English, French, and German-speaking customers for general game playing questions as well as technical, account management, or subscription-related questions.

Stargate Worlds is based on a popular Stargate television series from MGM.  Players who step through the gate will:

• Feel the Heat – Master the battlefield using modern tactics and firepower
• Travel Instantly – Dial up the Stargate to explore dozens of worlds from ancient civilizations to high-tech planets 
• Team Up – Battle devious and powerful enemies with your friends
• Find the New You – Pick from seven archetypes with unique skills and styles
• Don’t Fight It – Simulate translation, repair, and sabotage with minigames as your buddies battle it out
• Advance With the Story – New missions, weapons, and loot delivered regularly

“In the online game space, customer service is vital," said Wendy Dickerman, Director of Customer Care, FireSky.  "As a new company, FireSky has found that it makes sense to partner with experienced, proven firms to provide solutions for distribution and other key business aspects.  We intend to raise the bar in the MMORPG space with a higher caliber of customer service.  Convergys is going to help us get there."

“The online gaming industry continues to grow at a rapid pace, and a key goal for the industry is to provide consumers with a superior online gaming experience.  Convergys solutions will help FireSky drive more value from their online customer interactions, giving FireSky a clear, competitive differentiation in this growing marketplace,” said Jim Boyce, Convergys President, North America.  “Convergys understood FireSky’s business model and performance challenges and partnered with them to develop a win-win technology support program for the Stargate Worlds community.”

Convergys provides comprehensive, outsourced, business and consumer support functions, as well as services for in-house contact center operations.  Everyday, we handle millions of customer service interactions such as account service, billing inquiries, technical support, and service dispatch, enhancing the customer’s experience and driving more value from the relationship our clients have with their customers.  Convergys’ global delivery model enables us to provide support - on-shore, offshore, or near-shore, whether in a contact center or through our home agent model.  We provide our clients with state-of-the-art infrastructure and self-care automation technology to not only increase customer satisfaction but also reduce costs.

About FireSky
FireSky [tm] is a new publisher dedicated to the fusion of social experiences with entertainment software in Social Networks and Play (SNAP) games.  FireSky’s first product is Stargate Worlds, based on the popular science fiction television series Stargate SG-1 [r] and Stargate Atlantis [tm] that are officially licensed by MGM Interactive.  For more information, visit the company's website www.FireSky.com and the Stargate Worlds community site at www.stargateworlds.com

About Convergys
Convergys Corporation (NYSE: CVG) is a global leader in relationship management.  We provide solutions that drive more value from the relationships our clients have with their customers and employees.  Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients. 

For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to clients that now span more than 70 countries and 35 languages.

Convergys is a member of the S&P 500 and has been voted a Fortune Most Admired Company for seven consecutive years.  We have approximately 75,000 employees in 84 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio.  For more information, visit www.convergys.com

Contacts
Business and Financial Media - John Pratt
+1 513 723 3333 or john.pratt@convergys.com

Trade Media - Jeff Hazel
+1 513 723 7153 or jeff.hazel@convergys.com

Want to find out more? Please contact:
Convergys Corporate Communications
+1 888 284 9900      +1 513 723 7000