Press Room
Convergys Thought Leadership Speaker Series
Companies cannot afford high rates of customer attrition or employee turnover, especially in a slow growth global economy. Now what?
(Cincinnati; October 30, 2008) - At the Convergys 2008 Industry Analyst Day held in Cincinnati, Convergys Corporation (NYSE: CVG), a global leader in relationship management, shared its insights on the challenges confronting companies today with regard to their customers and employees. Industry analysts attending the event represented firms including Datamonitor, Forrester Research, Frost & Sullivan, IDC, Gartner, Nelson Hall, and the Yankee Group.
Speaking on “The State of Relationship Management,” Convergys President and CEO Dave Dougherty discussed how companies are now challenged with having to do more with less as the cost to serve rises, the complexity to serve increases, and customers and employees become more diverse and dispersed around the world as competition drives greater globalization.
According to Dougherty, Convergys is currently completing a multi-country, multi-vertical research project to help its clients better understand the expectations of their customers and employees. Early findings of the project show that companies need to get better connected with what their customers and employees think. If they do not, companies risk undermining their business performance, competitive advantage, and shareholder return – all during a time when the stakes are very high.
Questions addressed by the Convergys presentation include:
- What do customers think?
- What do employees think?
- Why should companies care?
To view the Convergys presentation, please click here.
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About Convergys
Convergys Corporation (NYSE: CVG) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers and employees. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.
For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to clients that now span more than 70 countries and 35 languages.
Convergys is a member of the S&P 500 and has been voted a Fortune Most Admired Company for seven consecutive years. We have approximately 75,000 employees in 84 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio. For more information, visit www.convergys.com
Contacts:
Business and Financial Media -- John Pratt
+1 513 723 3333 or john.pratt@convergys.com
Trade Media -- Jeff Hazel
+1 513 723 7153 or jeff.hazel@convergys.com
Want to find out more? Please contact:
+1 888 284 9900 +1 513 723 7000