Press Room
Fortune Top 150 Health Care Provider Renews Contract with Convergys for Relationship Management Solutions
(Cincinnati; September 24, 2008) - - - Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced today that a leading health care provider, a Fortune Top 150 company, has renewed and expanded its existing contract for Convergys’ industry-leading relationship management solutions for another 30 months. Convergys will continue and expand the world-class customer service it currently provides to the client’s extensive network of health care professionals.
Convergys estimates the value of the contract to be about $54 million.
This client first contracted with Convergys in 2005 to answer calls from health care providers needing to verify patient benefits and eligibility or discuss claim payments. The client awarded the work to Convergys based on Convergys’ proven ability to drive improved customer satisfaction through its expertise in relationship management, while simultaneously reducing the costs of administering customer service.
When this customer service program expanded significantly in scope, the client awarded Convergys the contract expansion and extension rather than placing the work in its own contact centers. This was a true vote of confidence in Convergys since the client made this decision based on Convergys’ extensive track record of providing high quality, cost-effective service to the client’s callers.
“It is a goal for the healthcare industry to deliver superior customer service at a reasonable cost. With this renewal, Convergys has proven that it can deliver the high quality service the client demands, providing excellent value for money,” said Jim Boyce, Convergys President, North America. “This contract extension and expansion is a testament to the best practices Convergys employs within its contact centers, as well as the care and dedication of our employees who skillfully manage the relationships of our client’s customers on a daily basis.”
Convergys is a leader in the healthcare industry, serving nine of Fortune’s top 10 healthcare providers. Convergys provides comprehensive outsourced business and consumer support functions, as well as services for in-house contact center operations. Everyday, we handle millions of customer service interactions such as account service, billing inquiries, technical support, and service dispatch, enhancing the customer’s experience and driving more value from the relationship our clients have with their customers.
About Convergys
Convergys Corporation (NYSE: CVG) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers and employees. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.
For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to clients that now span more than 70 countries and 35 languages.
Convergys is a member of the S&P 500 and has been voted a Fortune Most Admired Company for seven consecutive years. We have approximately 75,000 employees in 84 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio. For more information, visit www.convergys.com
Contacts:
Business and Financial Media - John Pratt
+1 513 723 3333 or john.pratt@convergys.com
Trade Media - Jeff Hazel
+1 513 723 7153 or jeff.hazel@convergys.com
Want to find out more? Please contact:
+1 888 284 9900 +1 513 723 7000