Press Room

Intervoice’s Breakthrough Technology and Services Remove Complexity and Cost From Personalization

PersonalizeIT Delivers Highly-Tailored User Experience in Real Time

DALLAS . June 26, 2006 . Intervoice, Inc. (NASDAQ: INTV), a world leader in converged voice
and information solutions, today announced PersonalizeIT, a new offering from Intervoice Global
Services that makes it easy and more affordable for companies to uniquely personalize their voice
self-service systems and subscription services. PersonalizeIT creates a tailored customer
experience in real time by automatically synthesizing caller behavior and live data with an
innovative business rules engine built on patented technology (U.S. Patent # 6,061,433, May 9,
2000). This gives companies the ability to quickly and easily change the way they present the most
relevant information, promotions and options to each customer. The new services offering also
empowers companies to fast-track each customer through the processes they use most frequently
in voice self-service systems. With Intervoice.s market-leading technology and services, companies
of all sizes can rapidly enhance their level of personalized customer service and boost overall
customer satisfaction in a cost-effective way.

Intervoice Gets Personal
In the past, delivering a highly-personalized experience in the voice channel was highly complex,
and once completed was difficult and costly to modify to serve changing business needs. With
PersonalizeIT, Intervoice breaks through these limitations, empowering companies to easily create
a more relevant, targeted experience for each customer. By using Intervoice.s patented
technology, a company can synthesize a customer.s user profile (i.e. when they last called, what
they called about, what services they typically use, etc.) with live data such as current company
promotions, to either predict, in real-time, what the customer is likely calling about, determine
relevant promotions, or change the call flow or prompts to reflect a more streamlined and branded
experience. Companies can also proactively connect callers to the appropriate customer service agent based on pre-determined criteria and customer segmentation. Additionally, PersonalizeIT
helps companies learn how best to market to each individual customer.

For example, a customer who calls their pharmacy every month to refill an allergy prescription may
be offered the chance to forego listening to the typical menu of options and instead be
automatically prompted to refill the prescription. Also, since the pharmacy.s self-service system
gets daily updates on weather-related information, the system could tell the customer that the
pollen count in their city will be high that week. The system can then proactively let the customer
know about the pharmacy.s sale on allergy-related products, such as eye drops, based on their
previous buying behavior.

.Providing customers with excellent and highly-personalized experiences has long been a goal of
leading companies of all sizes. Due in large part to the number of moving parts to the problem,
this goal has not been easy or inexpensive to achieve,. said Joe Outlaw, principal analyst, Current
Analysis. .Applying all of its 20+ years of voice application design experience, Intervoice has
cracked the code for providing easy-to-build and maintain personalized customer service
applications with its PersonalizeIT solution..

.With PersonalizeIT, Intervoice helps companies truly know their customers -- a goal companies
have strived toward for years, but never fully achieved,. said Andrea Holko, senior vice president,
Global Consulting Services. .With our world class design team and technology, companies are no
longer limited by the cost and complexity typically associated with building a personalized voice
self-service system. Now, companies have a cost-effective solution that facilitates a customized
user experience, boosting customer satisfaction and loyalty. .

PersonalizeIT is one of several practice groups within Intervoice Global Services, also announced
today (www.intervoice.com). Intervoice Global Services provides a comprehensive and integrated
suite of enterprise-class voice solution services that addresses the specific services needs of its
more than 5,000 customers worldwide. With Intervoice Global Services, Intervoice provides a
single methodology of converged consulting services that lowers the total cost of ownership and
drives all customer interactions.

About Intervoice
Intervoice, Inc. (NASDAQ: INTV) provides leading enterprises and network operators with the
platform, software, applications and services necessary to optimize the customer experience
through voice automation solutions. Intervoice Media Exchange, the open, standards-based
Intervoice product suite, offers unparalleled flexibility for advanced multi-media messaging, portal,
IVR and payment applications. The Company is focused on the enterprise and network markets,
providing solutions that improve operational efficiencies, drive revenue and increase customer
satisfaction and loyalty. Building on more than 20 years of systems integration and service delivery
experience, the Professional Services Agility Suite from Intervoice is designed to provide proven
best practices toward design, implementation, and optimization of voice applications. Intervoice
systems have been proven in more than 23,000 implementations worldwide at companies across a
variety of industries. A Microsoft Certified Partner and Certified Partner for Learning Solutions,
Intervoice is headquartered in Dallas with offices in Europe, the Middle East, South America, Africa
and Asia-Pacific. For more information, visit www.intervoice.com.