Application and Platform Management
State Control
As a runtime engine with server side technology and modular components that are added onto a web server to provide dynamic content
to a browser State Control can facilitate and encourage application personalization of personas and branding, enables integration
with enterprise business logic and data sources, and enables the reuse of business and data integration logic through modularization.
OA&M
As part of the Operations, Administration and Management functions, Media Exchange provides a component known as the Control Center
which remotely monitors, controls, and configures each solution server in a secure, Web-accessible environment. As a centralized
graphical analysis and management system, Control Center provides a comprehensive environment for remotely monitoring and alerting,
controlling, configuring and deploying each solution server in a secure, web-accessible environment all through a common framework.
Reports
Control Center also features an integrated Application View reporting function that allows users to schedule reports, create
templates and perform system configuration changes via a web browser. Application View reporting offers a variety of features
that streamline the decision-making process giving businesses the knowledge to provide the highest level of service on every call.
- Enhance service to your customers by closely monitoring all IVR and application activities.
- Comprehensive standard reports allow for analysis of the customer experience within the IVR. These reports include Goals, Events, Touch-tone, Advanced Speech Recognition, and System Details
- Track the success of your business program or service with Goal reporting
- Caller goal reporting is a critical tool for proper analysis and management of your IVR application. It creates actionable reports regarding the successful achievement of each event toward caller goal completion as measured against the goals for the system.