Applications Infrastructure
Delivering Effective Customer Service
Use the power of the human voice to deliver effective customer service while managing costs and IT infrastructure. These benefits can be multiplied through the deployment of custom applications or through the implementation of low-cost packaged voice applications.
Custom Applications
Intervoice can assist in the development of custom applications, features, and connectivity to data, telephony/VoIP, and information systems. Our past experience with enterprises, industries, remote hosts, CTI systems, databases, middleware, and specialized tools is utilized each and every time an application is developed.
Packaged Applications
Deploy voice solutions using Intervoice Voice Express for Microsoft Speech Server – a new generation of proven and flexible packaged voice applications. Voice Express will transform your critical business processes into conversations.
Simplify the integration of back-end systems and protect a company’s investment in its existing infrastructure by employing data object modeling and an advanced application control environment based upon Microsoft Speech Server. The applications also feature a modular construction, allowing IT staff to add or remove functionality without reworking the entire system.
Designed to leverage existing .NET Web services and integrate with open standards, the four flexible Voice Express applications enable enterprises of any size to connect people and information, while reducing development costs and deployment time.