Intervoice Voice Portal Platform
Intervoice Voice Portal (IVP) includes is a standards-based, IP-enabled, multimedia application platform and Intervoice's voice XML-based Media Server.
Voice Portal
Intervoice Voice Portal delivers a robust, flexible software platform that easily scales from small contact centers to larger worldwide
deployments. Our platform provides powerful infrastructure management, integration and metering capabilities for voice and
self-service solutions that includes a comprehensive set of development, management and reporting tools to create dynamic,
personalized caller experiences closely aligned with your business goals.
Voice Portal provides your business with everything needed to connect, develop, run, manage, and analyze your customer solutions, Intervoice Voice Portal delivers:
- A disciplined approach to platform continuity
- An integrated development structure for customer applications
- A comprehensive service methodology
Media Server
As part of our Intervoice Voice Portal offerings, the Intervoice Media Server assists in integrating disparate hardware in the
contact center to create a single, unified environment for the development, deployment and management of voice solutions. It's a
standards-based platform that leverages the power of next-generation open standards and includes a certified and compliant VoiceXML
Browser, CCXML Browser, and MTC runtime modules, as well as telephony hardware. Using Media Server, you can integrate other servers
via MRCP for speech recognition (ASR) and text-to-speech conversion (TTS).
- 100% compliance with open standards (VoiceXML, ccXML, SRGS, SSML, MRCP, SIP/RTP)
- Integrates with existing network and web infrastructures, telephony, CTI, and data resources
- Leverages Intervoice's extensive reporting, development, and management tools
- Coordinates media resources (prompts, ASR, TTS, CTI)
- Terminates telephony connections (TDM or VoIP)
- Handles call control, routing, and transfers.