Interactive Voice Response (IVR)
Intervoice addresses your interactive voice response (IVR) requirements with our IP Contact Center (IPCC) Voice Server. The IPCC Voice Server processes voice-based contacts and delivers IVR features that will give your customers a consistent, convenient experience:
- Play on-hold announcements and music
- Detect dual-tone multi-frequency (DTMF) tones
- Record voice calls
- Initiate transfers and conferences
- Make outbound calls
Industry-specific applications from Intervoice include:
Unlike many telephony systems, all IPCC conferencing and audio announcements are software-based, eliminating the requirement for special digital signal processor (DSP) ports. An IPCC Voice Server is located at both the hub and the node and can be installed in a redundant configuration.