Our Approach

The Future, and the Intervoice Approach
According to a March, 2007 report by Datamonitor, the market for hosted and premise-based managed speech and DTMF services will continue to grow as more customers demand deployment flexibility and a quicker ROI. Overall, the hosted market for speech recognition (speech) and dual-tone multi-frequency (DTMF) services, referred to as the hosted IVR market, is currently shaped by the move from legacy proprietary systems towards open-standards based solutions such as Hosted Solutions from Intervoice.

There are several reasons behind the momentum to outsource contact center applications:

  • Adoption of Voice-XML is leading to an expansion of the hosting landscape;
  • Accelerated data circulation is creating a demand for the hosted model for speech services;
  • Application sophistication is having an influence over hosting decisions.

You Have Choices
At Intervoice, our goals are to drive down the cost of implementing and managing your contact center environment, increase time to value, and deliver innovative contact center services.

Our approach? It's to leverage our strategic partners and the strength of our hosted service operations to deliver high quality, reliable, scalable, and portable IP Contact Center services.

As an Intervoice customer, you receive the best in contact center solutions-and without the hassles of coordinating with multiple vendors for installation, testing, and back-end integration. Outsourcing these tasks accelerates time to value for your contact center and frees up your staff for more strategic activities. Outsourcing also provides you with the on-demand capacity you need to scale quickly to meet changing market demands.

Choose the hosting options that best suit your business model:

  • Hosted at our site, your site, or a combination
  • Managed totally by us, by you, or in collaboration
  • An infrastructure that's dedicated to you or securely shared

Regardless of which options you select, the privacy and security of your sensitive information is protected, and you benefit from the highest availability in the industry.