Edify Voice Interaction Platform (EVIP)
Speed, Convenience, and Precision
Increasingly, enterprises are looking to interactive voice response (IVR) systems to enhance customer experiences and reduce the
costs associated with common calls to and from their contact center. Through Intervoice Media Exchange and its support of Media
Resource Control Protocol (MRCP), Intervoice is able to offer best-in-class speech recognition technologies.
Our software platform, Edify Voice Interaction Platform (EVIP), is a result of years of evolution and compliance with applicable standards. Intervoice will continue to enhance and support this platform as part of our product portfolio.
Key Features
- Application reusability - Applications created on previous versions of EVIP can be used on EVIP 10 and future platform releases as well. EVIP 10.0 leaves no customer behind as standard product policy, and provides a path forward to future releases that will continue to protect and enhance native and standards-based application investments for all previous EVIP product releases
- Access to new products and services - Customers can now take advantage of new application creation tools for standards-based applications, new system monitoring and management tools, and expanded telephony infrastructure options for PSTN and HMP.
- Very high scalability - EVIP has been tested to support up to 480 ports on a single server. This scalability can help keep the total cost of ownership of a self-service solution to a minimum for IT organizations.
- Comprehensive data access - EVIP supports data access from legacy and standards based data sources alike. Over 11 years of connecting to enterprise data systems gives the system ultimate data access flexibility.