Telephony Interface Manager (TIM)
TIM turns the Microsoft Speech Server into a robust, feature-rich voice automation platform that integrates into virtually any call center, telephony, or VoIP environment.
Key Features
- Offers advanced call and media control capabilities to Microsoft Speech Server for the deployment of SALT-based telephony and multi modal speech-enabled applications using Visual Studio .NET
- Serves as both a media streaming and port-level control agent for the telephony card
- Supports T1, CAS, and ISDN telephony protocols, supplemental services, and SIP/RTP for VoIP connectivity
- Communicates with Telephony Application Services (TAS), requesting speech-enabled Web application sessions for calls as they are received
- Provides the foundation services to provide Computer Telephony Integration, outbound voice alerts, and enterprise connectivity to legacy databases and middleware through .NET web services
- Provides an open SDK for third-party hardware providers (like Intel, Brooktrout Technologies, and Eicon Networks), thus facilitating hardware integration with vendors such as HP, IBM, and Dell
- Facilitates application portability by abstracting media and network resources
- Supports emerging standards like CCXML to be quickly integrated to provide advanced call control features
For more information, download the Telephony Interface Manager Brochure.