Services
It's All About Creating Excellent Customer Satisfaction
Your customers are no longer content to take a "one-size-fits-all" solution. More sophisticated than ever, they demand control and a better user experience. That's why you need to provide users with the speed, ease-of-use, security, convenience, and personal attention they want from their handset, PDA, telephony, or Web experience.
It all boils down to the customer and the customer lifecycle. Don't trust their satisfaction to just anyone. Use Intervoice Services to provide, improve, and support what your customers want, from application design and development, deploying an application in a hosted environment, or simply taking advantage of our Learning Center to gain more knowledge. Intervoice Services are focused on delivering a sophisticated set of offerings that meet your changing business needs.
Remember, it's all about ensuring that your customers or subscribers enjoy the most positive, high-quality experience you offer them.
Global Consulting Services
Enabling customers to bridge the gap between platform purchase and measurable ROI, Intervoice Global Consulting Services provides
a complete and integrated suite of services that spans the five phases of the customer lifecycle. From initial discovery of
business objectives and initiatives to application design and development, through deployment services such as usability testing
and tuning, our services are focused on a rigorous methodology to ensure the solutions we provide drive cost savings, increased
performance, and ultimately increased customer satisfaction.
Hosted Solutions
Our Hosted Solutions offerings provide customers with the flexibility to deploy self-service solutions using dedicated infrastructure
deployed at our collocation site or on a customer premise. Our services provide flexible options to meet your specific deployment
requirements, mandated levels of service, predictability of call volume, and capacity requirements. Our focus is to provide services
that target medium to large enterprises through a channel relationship with hosted packaged solutions.
Intervoice Learning Center
The continually growing complexity of the communications industry requires specialized services and product training. Intervoice
understands the importance of training to you and has developed a wide array of courses to enable your team to quickly gain knowledge
of Intervoice solutions. Intervoice trainers and course developers have a combined total of 150 years of experience in the communications
and education environments.