Application Tuning
Tuning your application throughout its lifetime ensures the quality and effectiveness of your customer experience while, at the same time, enhances the performance and cost-effectiveness of your voice solution. Even the best designs still require study and tuning as they were built based on assumptions that might not hold true after the application moves into production. Over time, customers begin to gain confidence with the system, their preferences changes, and they tend to use the system more efficiently resulting in the necessity and importance of application tuning to ensure optimal performance. A well tuned application increases automation and user satisfaction - at the same time.
Our Speech Application Tuning Service uses a repeatable process that includes transcription analysis, and detailed call log reviews. Our speech scientists will collect utterances from your existing application and analyze an average of 1000 to 2000 live calls. After completing an in-depth analysis, our consultants will present a complete analysis and set of recommendations for tuning focusing on the overall performance of the application. Your benefits from tuning will include:
- Higher call completion rates with increased application performance
- Reduction in number of failed calls
- Lower operating costs with higher ROI
- Greater customer satisfaction based on improved caller experience