What Makes Us Unique

Your business issues will be addressed by the world's best technical experts, including speech scientists, linguists, human factors experts, speech recognition researchers, project managers, solution architects, system integrators, security experts and application developers. Our teams have created hundreds of designs and deployed hundreds of systems worldwide - across every industry, from telecom and travel, to banking and consumer electronics. Our teams are focused on designing and deploying solutions for you that:

  • Conform to the special needs of your customers
  • Successfully automate a wide range of customer interactions
  • Accurately express your unique brand
  • Reduce your costs while engaging your customers
  • Keep your speech application secure

What We Can Do for You
We've helped develop and implement speech recognition solutions for Fortune 500 corporations around the world. Our core services include:

  • Speech strategy consulting
  • Human factors consulting
  • System architecture design
  • Interface/dialog design
  • Application development
  • System integration
  • Voice coaching
  • Grammar development
  • Full system lifecycle testing
  • Implementation
  • Recognition system tuning
  • Project management
  • Ongoing optimization
  • Education

Making It Perfect
Intervoice Global Consulting Services will become so familiar with your specific business needs that you will begin to think of us as an extension of your strategic team. We offer various levels of interactive self-service to meet your goals. Some examples include call routing, say anything, updates on hold time, and the name of the agent the user will be transferred to. This "fit-to-purpose" approach means that your Speech solution will be designed, developed, and deployed to meet your specific challenges.

Making it Secure
Regulations and standards such as HIPAA, GLBA, FISMA, PCI, and others have made security a key priority for many companies. These impact IVR deployments in several different ways, including:

  • System security to ensure availability and confidentiality
  • Network security between components, including encryption, intrusion detection, etc.
  • Appropriate system management, including change control, authentication, authorization, etc.

Security is a fine balance; the goal is to find the optimal level - not too onerous for users, but strong enough to block intruders or make intrusion too difficult to pursue.

Your Intervoice Global Consulting Services team will build a close working relationship with your managers, audit/compliance group, and IT department to help you work through all the issues. We'll tackle security up-front, during development and installation, and we'll test it thoroughly when all your equipment is configured.