Intervoice Voice Portal

Are you trying to improve your customer satisfaction, looking to reduce cost in your contact center or consolidating some old IVR systems? Intervoice Voice Portal, based on our open, standards-based Unified Services Platform, allows you to do all three. As the vendor with the most deployments of IVR/voice portal solutions, and over 80 patents in voice and IVR-related technology, we recognize what it takes to design, develop and launch a next generation IVR or speech self-service application.

A single customer may contact you in half a dozen different ways - even in a single day. With Intervoice Voice Portal, you can ensure that your end customers will get the same convenient and consistent experience they get on the web or even in person - every time he or she reaches out to you.

To deliver this, Intervoice enables a seamless experience from self service to live agent through the Intervoice Contact Portal. A key capability of the Contact Portal is the ability to deliver voice applications through the Intervoice Voice Portal, which enables the personalization of the contact center experience to satisfy customer preferences, bring friendly and conversational speech to the market and responding to customers' needs with adaptive capabilities.

How is this possible? Intervoice Voice Portal is a flexible and extensible voice and speech platform that can enable you to...

  • Provide a personalized experience for end users, adapting to and satisfying individual preferences
  • Offer a friendly, conversational speech application to optimize the customer's experience
  • Extend your web presence and brand to the voice channel
  • Develop simple, easy to use customer call flows
  • Easily integrate with contact center solutions to provide data to agents

All of this means you can maximize automation, decrease operating costs, deliver consistency and quality and increase agent productivity - all while making your customers happy.

To ensure your customers truly are happy with the application, Intervoice also offers a range of services to help you create leading-edge self service applications and can even host part or all of your voice and speech applications to provide you more cost flexibility.

Intervoice Voice Portal is offered in two ways, enabling customers to select the package that meets your specific business objectives.

These include:

  • Voice Portal Express; a scalable and reliable standards-based platform for Intervoice partners who are building highly customized applications for their customers.
  • Voice Portal Enterprise; adds a sophisticated development environment, extensive reporting and management tools to enable the design, development, deployment and management of your voice self-service applications.