• Services
• Global Consulting Services
• Hosted Solutions
• Learning Center
• Solution Set Training
• Voice Portal Enterprise Pro - Training Package
• Voice Portal Enterprise - Training Package
• Voice Portal Express - Training Package
• Intervoice Banking - Training Package
• IP Contact Center - Training Package
• Legacy Products - Training Package
• Course Schedule - North America
• Course Schedule - United Kingdom
• Learning Center Locations
• Frequently Asked Questions

Voice Portal Enterprise Pro - Training Package

Voice Portal Enterprise Pro allows you to expand each customer's experience from a simple voice call to an interactive experience, greatly increasing the efficiency and effectiveness of your contact center applications, and the satisfaction and loyalty of your customer.

Through a single call, you could allow your customers to check email and voicemail, get updated web-based information, and complete financial transactions. This kind of expansive access to information will drastically differentiate your customer service from the competition.

Training courses within this package include:

• Voice User Interface Design | This course is intended for personnel who are new to designing and programming Speech applications. No prerequisites are needed.
• Introduction to VoiceXML | This course is intended for system engineers and others that have little to no experience with VoiceXML. System administrators, resellers and project leaders will also benefit from the course.
• InVision Studio for VoiceXML Development | This course is intended for programmers new to the Intervoice Development Studio - InVision Studio tool who will be responsible for creating and/or supporting a VoiceXML speech project. The course is not vendor-specific and applies to both the Nuance OpenSpeech Recognizer and Nuance 8.x speech recognition systems.
• Advanced InVision Studio for VoiceXML Development | This course is intended for application programmers responsible for developing and maintaining VoiceXML applications using InVision Studio.
• Media Server 3.x Administration with Control Center | This course is intended for personnel who monitor and manage Intervoice systems using an Intervoice Media Server 3.x platform. Application programmers, resellers and project leaders will also benefit from the course.
• Application View for Media Servers 3.x | This course is intended for personnel who are responsible for the generation and distribution of reports on an Intervoice platform using the Application View product.